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Getting Started

Help & Advice

Asking for help from home

You can get help from home in a number of ways.

You can look at our FAQs page and search by keyword and subject.

You can also e-mail us at

Or you can call your library during opening hours:

Colchester - 01206 873192

Southend - 01702 32 8484

Loughton - 020 8418 7349

Asking for help in the library

You can approach any member of staff within the library for assistance - if they are unable to provide what you need, they will be able to find someone who can.

The helpdesk will always have someone there to help you with a library related query.

Loughton - the helpdesk is staffed from 8 a.m. till 9:30 p.m. on weekdays, and from 12 p.m. till 5 p.m. on Saturdays. Please note that these hours may vary during holiday times. 

Southend - the University of Essex library staff are based at TF.2.03, The Info Point on the 2nd Floor of The Forum. 

Finding information on your subject

Colchester and Southend have both got dedicated Subject Librarian teams.

You can use the website to read through your subject guide, a one stop tour of help and resources for your studies.

You can also book a 1-2-1 session with your subject librarian for personalised help with your studies using the Book A Librarian form.

You can also look at the databases page to see all of the subject specific resources we subscribe to.

Loughton - subject specific help is available by arrangement. Please see a member of staff. 

Information literacy page

For help with searching the library, referencing, and essay writing, take a look at our Information Literacy page.

Support for disabled students

Your library is dedicated to helping you in your studies and want to support your needs. If you need specific help, please let us know and we will look into what we can do to help.

You can read about the support we currently give on our Accessibility page.