Accessibility | A-Z | Contact Us | Known Service Issues | Help
Asking for help from home
You can get help online in a number of ways:
You can chat to us via our library homepage. The chat option is in the bottom right of your screen and is available Mon-Fri 10am-5pm.
You can look at our Help page and search by keyword and subject.
You can also email us at firstname.lastname@example.org
Or you can call us - 01206 873192. If we’re not available to answer the call, leave a message and we will get back to you within 1 working day.
Asking for help in the library
You can ask any member of staff within the library for assistance - if we are unable to provide what you need, we will be able to find someone who can.
The helpdesk will always have someone there to help you during opening hours with your questions.
Loughton - the helpdesk is staffed during opening hours on weekdays. Please note that these hours may vary during holiday times.
Southend - University of Essex library staff are based at TF.2.03, The Info Point on the 2nd Floor of The Forum.
Finding information on your subject
You can use the website to read through your subject guide, a one stop tour of help and resources for your studies.
You can also book a one-to-one session with a member of our Academic & Research Services team for personalised help with your studies using the Book A Librarian form.
You can also look at the databases page to see all of the subject specific resources we subscribe to.
Search skills tips and advice
For help and interactive tutorials on searching for resources, referencing, evaluating resources, and more, take a look at our skills guides.
For information on our upcoming workshops and events, head to our events page.
Support for disabled students
Your library is dedicated to helping you in your studies and want to support your needs. If you need specific help, please let us know and we will look into what we can do to help.
You can read about the support we currently give on our Accessibility page.